Support · field 8.0
Manage Information Technology (IT)
The technology backbone: run IT strategy and customer relationships, keep systems resilient and secure, govern enterprise information, and build, deploy, and support the software and services the business runs on. Security operations proper live in Manage Enterprise Risk (category 11).
The 7 processes
5 with ranked software · snapshot 2026-Q3
-
8.1 Develop and manage IT customer relationships
Manage the relationship between IT and the business it serves: demand intake, service expectations, and satisfaction. Tracked as a coverage gap at the ranked-software level in this snapshot.
Definition only -
8.2 Develop and manage IT business strategy
Run the business of IT: strategy, enterprise architecture, and technology financial management. FinOps and IT-financial-management tooling routes here but is tracked as a gap rather than a ranked row in this 2026 snapshot.
Definition only -
8.3 Develop and manage IT resilience and risk
Keep IT resilient and control access risk. Identity and access management is the front door of enterprise security; broader security operations (SIEM/XDR, endpoint, backup) live in category 11.
3 ranked tools -
8.4 Manage information
Govern and exploit enterprise information: the analytics platform that stores and processes data, the catalog/governance layer over it, and the master-data layer that keeps core entities consistent.
9 ranked tools -
8.5 Develop and manage services/solutions
Build software: the SDLC toolchain that plans, codes, and ships applications, and the AI/ML platform layer that is the defining 2026 addition to how solutions are developed.
6 ranked tools -
8.6 Deploy services/solutions
Run and deploy solutions on cloud infrastructure. The hyperscale platforms are where enterprise workloads are provisioned, scaled, and operated.
3 ranked tools -
8.7 Create and manage support services/solutions
Support and operate IT services: the service-management system that runs incidents, requests, and changes, and the observability stack that keeps production healthy.
6 ranked tools