Support · field · Manage Information Technology (IT) 8.7
Create and manage support services/solutions
Support and operate IT services: the service-management system that runs incidents, requests, and changes, and the observability stack that keeps production healthy.
Ranked software · 6 tools · snapshot 2026-Q3
IT Service Management (ITSM)
ServiceNow IT Service Management
Sole Leader in Gartner's 2025 MQ for AI Applications in ITSM; the enterprise service-management standard.
RANK #1 as of 2026-Q3 ranking basis
Jira Service Management
Team-friendly ITSM tightly coupled to the Atlassian developer stack.
RANK #2 as of 2026-Q3 ranking basis
BMC Helix
Enterprise ITSM Visionary; Freshservice is the rising mid-market alternative.
RANK #3 as of 2026-Q3 ranking basis
Observability / Monitoring
Datadog
2025 Observability MQ Leader; the broadest cloud-native monitoring platform.
RANK #1 as of 2026-Q3 ranking basis
Dynatrace
Observability MQ Leader with deep AI-driven root-cause analysis.
RANK #2 as of 2026-Q3 ranking basis
New Relic
Long-standing Observability Leader (now Francisco Partners-owned); Grafana Labs and Chronosphere are strong momentum alternates, and Splunk is now Cisco-owned.
Taken private by Francisco Partners in Nov 2023.
RANK #3 as of 2026-Q3 ranking basis