Support · field · Manage Information Technology (IT) 8.1
Develop and manage IT customer relationships
Manage the relationship between IT and the business it serves: demand intake, service expectations, and satisfaction. Tracked as a coverage gap at the ranked-software level in this snapshot.
https://gtm-k.github.io/business-model-almanac/processes/develop-and-manage-it-customer-relationships/
No ranked row · snapshot 2026-Q3
Definition only for this snapshot
Develop and manage IT customer relationships maps to this point in the framework, but no vendor row is ranked for this snapshot. The almanac charts where enterprise software concentrates, not every corner of the map. Ranking changes are deferred to the next epoch; factual corrections are welcome.