Umbrella thread
Administer-to-Operate
- Admin-to-Operate
- Provision-to-Operate
Enterprise administration and IT operations: provision users, systems, and workplace services; run security, licensing, and business continuity to keep the organization operational.
The constellation
The brass line traces the thread; the lit houses are the category plates it crosses, in process order. 5 steps across 3 categories.
The thread, step by step
- Develop and Manage Human Capital Develop and manage human resources planning, policies, and strategies 7.1
- Manage Information Technology (IT) Develop and manage IT business strategy 8.2
- Manage Information Technology (IT) Develop and manage IT resilience and risk 8.3
- Manage Information Technology (IT) Create and manage support services/solutions 8.7
- Manage Enterprise Risk, Compliance, Remediation, and Resiliency Manage business resiliency 11.4
Signature software
The systems most associated with Administer-to-Operate, in prominence order. Selection basis and the dated-snapshot policy are on the methodology page.
ServiceNow IT Service Management
Enterprise ITSM for incidents, requests, and changes; sole 2025 ITSM MQ Leader.
RANK #1 as of 2026-Q3 ranking basis
Microsoft Entra ID
Enterprise identity and access-management plane.
Rebranded from Azure Active Directory in 2023.
RANK #2 as of 2026-Q3 ranking basis
SAP LeanIX
Enterprise-architecture and IT-portfolio management.
Acquired by SAP (closed Nov 2023); now marketed as SAP LeanIX.
RANK #3 as of 2026-Q3 ranking basis