Support · field 7.0
Develop and Manage Human Capital
The people engine: plan the workforce, recruit and onboard, develop and reward talent, manage relations and communication, and run the systems of record and analytics behind every employee. A support capability that every operating process depends on.
The 8 processes
7 with ranked software · snapshot 2026-Q3
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7.1 Develop and manage human resources planning, policies, and strategies
Set workforce strategy, HR policy, and the core system of record. The cloud HCM suite that anchors this category also carries planning and organizational data across every downstream people process.
3 ranked tools -
7.2 Recruit, source, and select employees
Attract, source, and select candidates. Applicant tracking runs the hiring workflow of record, while sourcing/CRM tooling builds and nurtures the top-of-funnel talent pipeline.
6 ranked tools -
7.3 Manage employee onboarding, training, and development
Onboard, train, and develop employees and manage their performance. Learning platforms run training of record; performance tools run goals, reviews, and continuous feedback.
6 ranked tools -
7.4 Manage employee relations
Manage labor and employee relations: collective bargaining, grievances, labor-management partnerships, and monitoring the legal and regulatory environment. Software coverage here is thin and tracked as a gap in this 2026 snapshot.
Definition only -
7.5 Reward and retain employees
Pay, benefit, and reward employees to retain them. Payroll runs pay of record, while benefits, compensation, and global-payroll platforms manage the surrounding reward and total-rewards stack.
10 ranked tools -
7.6 Redeploy and retire employees
Move, promote, redeploy, and separate employees across the workforce lifecycle. Talent-marketplace and internal-mobility platforms match people to internal opportunities and surface skills.
3 ranked tools -
7.7 Manage employee information and analytics
Run the employee data layer: time and attendance, workforce scheduling, and people analytics. Workforce-management systems capture hours worked; analytics platforms turn HR data into planning insight.
6 ranked tools -
7.8 Manage employee communication
Communicate with employees and listen at scale: employee communications, engagement surveys, and experience measurement. These platforms run the listening loop that PCF 7.8 makes explicit.
3 ranked tools