Support · field 13.0
Develop and Manage Business Capabilities
The enterprise's capacity to improve itself: manage processes, portfolios, quality, and change; run knowledge, measurement, and analytics; and steward environmental health and safety and sustainability. The meta-layer that develops the capabilities every other category relies on.
Highlighted sub-domains
Environmental health & safety and sustainability were once their own top-level domain; in APQC PCF v7.4 they live here, inside Business Capabilities.
- 13.8 Manage environmental health and safety (EHS) Protect people and the environment: the EHS management suites that run incidents, audits, and compliance, and the safety-training platforms that build a safe workforce.
- 13.9 Manage sustainability Measure and report sustainability: carbon accounting and audit-grade ESG disclosure across CSRD, ISSB, and voluntary frameworks. Financial ESG disclosure also appears in finance (category 9); this is the sustainability-program view.
The 9 processes
8 with ranked software · snapshot 2026-Q3
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13.1 Manage business processes
Understand and improve how work actually runs: process intelligence that mines execution data, and business-process modeling and management that designs and governs the processes.
5 ranked tools -
13.2 Manage portfolio, program, and project
Plan and deliver work across portfolios, programs, and projects: the PPM and work-management platforms the PMO uses to prioritize, schedule, and track delivery.
3 ranked tools -
13.3 Manage enterprise quality
Govern enterprise quality: the QMS/EQMS platforms that manage documents, deviations, CAPA, audits, and compliance across regulated operations.
3 ranked tools -
13.4 Manage change
Land change with people: organizational change management methodology and programs, and digital adoption platforms that guide users through new software in-app.
4 ranked tools -
13.5 Develop and manage enterprise-wide knowledge management (KM) capability
Capture and find enterprise knowledge: AI-era enterprise search and the collaborative knowledge bases that serve as systems of record for documentation.
3 ranked tools -
13.6 Measure and benchmark
Measure performance and benchmark against internal and external baselines. Reporting is delivered largely through the analytics stack in 13.7; no distinct ranked software row ships here in this snapshot.
Definition only -
13.7 Develop, manage, and deliver analytics
Turn enterprise data into decisions: the business-intelligence and analytics platforms that model, visualize, and deliver insight across the organization.
3 ranked tools -
13.8 Manage environmental health and safety (EHS)
Protect people and the environment: the EHS management suites that run incidents, audits, and compliance, and the safety-training platforms that build a safe workforce.
6 ranked tools -
13.9 Manage sustainability
Measure and report sustainability: carbon accounting and audit-grade ESG disclosure across CSRD, ISSB, and voluntary frameworks. Financial ESG disclosure also appears in finance (category 9); this is the sustainability-program view.
3 ranked tools