Support · field · Develop and Manage Business Capabilities 13.5
Develop and manage enterprise-wide knowledge management (KM) capability
Capture and find enterprise knowledge: AI-era enterprise search and the collaborative knowledge bases that serve as systems of record for documentation.
https://gtm-k.github.io/business-model-almanac/processes/develop-and-manage-enterprise-wide-knowledge-management-capability/
Ranked software · 3 tools · snapshot 2026-Q3
Knowledge Management
Glean
The AI-era enterprise-search leader with permissions-aware retrieval across 100+ systems.
RANK #1 as of 2026-Q3 ranking basis
Atlassian Confluence
Collaborative knowledge base and documentation system of record (now with Rovo AI).
RANK #2 as of 2026-Q3 ranking basis
Notion
Connected docs and knowledge with built-in AI Q&A; Guru is a solid alternate. Microsoft Viva Topics was retired in Feb 2025.
RANK #3 as of 2026-Q3 ranking basis