Operating · ecliptic · Deliver Services 5.3
Deliver service to customer
Confirm requirements, schedule resources, and execute service and repair in the field — the after-sales service-fulfillment layer for asset- and dispatch-intensive work.
https://gtm-k.github.io/business-model-almanac/processes/deliver-service-to-customer/
Ranked software · 3 tools · snapshot 2026-Q3
Field Service Management (FSM)
Salesforce Field Service
Leading field-service suite; renamed from Field Service Lightning (FSL).
RANK #1 as of 2026-Q3 ranking basis
Microsoft Dynamics 365 Field Service
Microsoft's field-service management on Dynamics 365.
RANK #2 as of 2026-Q3 ranking basis
IFS Cloud
Gartner Leader in enterprise and asset-intensive field service; added over the demoted ServiceMax (now a PTC product).
RANK #3 as of 2026-Q3 ranking basis