Business Model Almanac
EPOCH 2026.0 PCF v7.4 snapshot 2026-Q3
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Umbrella thread

Service-to-Deliver

  • Service-to-Cash
  • Request-to-Service

Field and after-sales service: plan and dispatch service work, execute on-site or remote resolution against installed assets, and bill the service to revenue.

The constellation

The brass line traces the thread; the lit houses are the category plates it crosses, in process order. 5 steps across 4 categories.

The thread, step by step

  1. Manage Customer Service Service products after sales 6.3
  2. Deliver Services Manage service delivery resources 5.2
  3. Deliver Services Deliver service to customer 5.3
  4. Acquire, Construct, and Manage Assets Maintain assets 10.3
  5. Manage Financial Resources Perform revenue accounting 9.2

Signature software

The systems most associated with Service-to-Deliver, in prominence order. Selection basis and the dated-snapshot policy are on the methodology page.

IFS Cloud

IFS Field Service Management (FSM)

Gartner Leader in enterprise and asset-intensive field-service management.

RANK #3 as of 2026-Q3 ranking basis

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