Operating · ecliptic · Deliver Services 5.2
Manage service delivery resources
Plan and manage the people, skills, projects, and utilization that deliver billable services — the professional-services-automation layer that turns projects into profit.
https://gtm-k.github.io/business-model-almanac/processes/manage-service-delivery-resources/
Ranked software · 3 tools · snapshot 2026-Q3
Professional Services Automation (PSA)
Certinia PSA
Leading Salesforce-native professional-services-automation platform (formerly FinancialForce).
Rebranded from FinancialForce to Certinia in 2023.
RANK #1 as of 2026-Q3 ranking basis
Microsoft Dynamics 365 Project Operations
Microsoft's project-operations and PSA suite on Dynamics 365.
RANK #2 as of 2026-Q3 ranking basis
Deltek
PSA and project ERP for project-based professional-services firms.
RANK #3 as of 2026-Q3 ranking basis