Support · field · Manage External Relationships 12.4

Manage legal and ethical issues

Run the legal and ethics function: contract lifecycle management, enterprise legal management and spend, and the ethics-and-compliance hotline and policy program that make up the ethics half of this L2.

https://gtm-k.github.io/business-model-almanac/processes/manage-legal-and-ethical-issues/

Ranked software · 9 tools · snapshot 2026-Q3

Contract Lifecycle Management (CLM)

Ironclad

Ironclad, Inc. Contract Lifecycle Management

AI-native CLM Gartner Leader (3rd year).

RANK #1 as of 2026-Q3 ranking basis

Icertis

Icertis, Inc. Contract Lifecycle Management

Enterprise CLM leader (Gartner Leader for the 5th consecutive year).

RANK #2 as of 2026-Q3 ranking basis

DocuSign CLM

DocuSign, Inc. Contract Lifecycle Management

CLM Leader (6th year), now marketed under DocuSign IAM (folded in the 2024 Lexion acquisition). Replaces Conga, a Gartner Challenger; Sirion is the highest-positioned 2025 Leader.

Folded in the 2024 Lexion acquisition.

RANK #3 as of 2026-Q3 ranking basis

Enterprise Legal Management (ELM)

Mitratech

Mitratech Holdings, Inc. Enterprise Legal Management

In-house ELM leader (TeamConnect) for matter and spend management.

RANK #1 as of 2026-Q3 ranking basis

Onit

Onit, Inc. Enterprise Legal Management

Enterprise legal operations with AI-native e-billing/spend (SimpleLegal).

RANK #2 as of 2026-Q3 ranking basis

Brightflag

Brightflag Ltd. Enterprise Legal Management

AI-native ELM and legal-spend leader; replaces Clio, which is law-firm practice management, not corporate ELM. Wolters Kluwer Passport and Thomson Reuters Legal Tracker are enterprise alternates.

RANK #3 as of 2026-Q3 ranking basis